RESPONSIBILITIES:

• Maintain relationships with customers (phone, email);
• Complete database of customers with complete identification data, contacts, telephone, e-mail;
• Process orders and requests for offers;
• Communicate and facilitate the distribution of relevant information in all company departments;
• Generate, process and complete specific reports;
• Interact by phone / e-mail with clients for identifying problems and finding appropriate solutions;
• Prepares bills and give it at Accounting Department;
• Transmit direct information about : complaints and / or claims of any nature on the relationship between customer and organization (non-receipt of goods ordered, receiving partial or wrong, change of address, non-receipt of invoices, payments double or incorrect, returns / Returns / referral back, product and services quality, inquiries and suggestions from customers, etc.);
• Have contact with companies, specifically in the printing/decoration industry.