This is a hybrid Job, we do require a presence 2 days per week in our Bucharest office. This role requires fluent knowledge of Romanian and English language.

As a Customer Service Back Office Coordinator, you are the main contact for day-to-day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.

What you will do:

•Prompt and efficient follow-up of customer queries & service requests
•Record customer queries/complaints in CRM
•Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay.
•On-board new customers including MyCHEP training
•Ongoing MyCHEP support to customers
•Maintain customer relations and admin support to all customers via systems (MyCHEP), phone and email
•Process customer orders and declarations accurately
•Resolve credit, invoicing, and pricing queries. Raise credit notes, and manual invoices if needed
•Perform joint customer visits with Account Managers if necessary
•Actively work to understand CHEP’s business functions, systems, and products to be able to provide first-time query resolution and excellent service to customers


What we offer:

•Bonus in accordance with the Company Policy
•Private medical care as per local Company Policy
•Meal tickets
•Opportunity to join Brambles Employee shares program
•International career development opportunities
•Training and development program