As a Customer Service Moderator for our online Bingo games, you will be an integral part of our gaming community, ensuring a fun, safe, and engaging environment for all players. Your role involves monitoring live chat during games, enforcing community guidelines, and assisting players with any questions or issues that arise. You will also play a crucial role in facilitating player interactions, handling disputes, and maintaining the overall flow of the game chat. Additionally, you will contribute to team discussions on improving the player experience and streamlining our moderation processes.

Main Job Tasks and Responsibilities:

• Create the spark that gets our players excited and looking forward to having a great time on site.
• Act as the life and soul of our site as a customer service moderator.
• Build strong and solid relationships with the community.
• Welcome players, run quizzes and games, and address player questions.
• Create a sense of 'community' within our audiences.
• Report to and work closely with the chat moderator manager to provide feedback on promotions, games, prizes, and site activities
• Relay onsite issues reported by players within chat rooms and provide feedback on disengaging promotions.
• Play a pivotal role in ensuring player satisfaction and site engagement.
• Be a real team player, collaborate effectively within the team.
• Be self-motivated, trustworthy, adaptable to change, and uncertainty.
• Think fast with an understanding of commercial requirements.
• Find solutions and turn issues into positive outcomes.
• Strive for optimal performance, be open to new responsibilities, and always seek opportunities to learn.

In this role your Benefits package will include:

• Free meals or meal vouchers: provided daily when you’re working;
• Shift allowance: +100% for legal holidays, +25% for night shifts, +10% for weekend shifts;
• Quarterly Performance bonus of up to 10% of annual salary;
• Private Health Insurance;
• A chance to work in a friendly and supportive culture;
• Tremendous growth opportunities in a large fast-moving international company..