Candidatul ideal

WE WILL VIBE WITH YOU
You have A High school diploma, general education degree or equivalent.
You have:

• Customer orientation and ability to adapt/respond to different types of characters; provide empathy for the client
• Strong phone contact handling skills and active listening
• Ability to prioritize and manage own workload
• Demonstrated experience in using Microsoft Office package
• Familiar with CRM systems and practices
• Experience in a customer service role
• Team player - helping thе team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.
• Language required: Romanian

Descrierea jobului

YOU WILL VIBE WITH US
The Customer Service Representative enjoys direct contact with customers by telephone and understands thе customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to thе customer
He/she will be in charge of:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer requests (incoming calls, emails, tickets)
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Checking orders, forms, and requests
• Ensure customer satisfaction and provide professional customer support

WHAT’S IN IT FOR YOU?

• Competitive salary;
• Benefit by Edenred - Flexible benefits from over 500 partners. We offer an attractive budget, via Benefit Platform, the strongest benefits platform on the Romanian market, to enjoy a tailored benefits package matching your preferences and interests. You will have the opportunity to select from your favourite brands available on the platform: gift vouchers to a wide range of our merchant partners, smart experiences (escape room, lasertag, paintball, skydiving, balloon flights etc.), holiday vouchers, cultural activities, courses and certifications, gym membership, Bookster, foreign language courses, voluntary defined contributory pension, healthcare insurance – medical packages that also include coverage for your 1st degree relatives, transport allowance etc.;
• Annual performance bonus – according to our Performance Management Policy;
• Edenred cards:
• Edenred Ticket Restaurant Card - meal tickets – we offer the maximum amount value on the market; We are a promoter of European Project FOOD (Fighting Obesity through Offer and Demand), therefore we encourage each employee to take lunch break;
• Edenred Cultural Card – we promote work-life balance and value the things you love to do, therefore you will have access to different services, such as: going to the theatre, cinema, dance classes, listening to your favourite singers at concerts/music festivals, relaxing in aqua parks or enjoying outdoor activities in adventure parks etc.;
• Edenred Vacanta Card - if you love vacations in Romania, you can use your Edenred card for amazing offers all over the country;
• Edenred Card Cadou – we celebrate together on special events with gift cards (Easter, Christmas, 8th of March – for our female colleagues, 1st of June – for employees’ children under 18 years old);
• Loyalty Bonus – we are happy to have you with us for a number of years and we reward your loyalty to the company;
• Referral bonus - for recommending your friends who get hired on our open positions;
• Financial support – we offer you support for specific life events (childbirth, retirement, illness etc.);
• Extra vacation days – 2 days off/year for personal situations, 1 day off on your birthday, more days of vacation depending on your tenure with Edenred and on the total length of employment;
• Learning and development opportunities. We grow together! We offer annual training calendar, free access to our e-learning platform and also encourage internal mobility;
• Teambuildings and other exciting company events (Christmas party, Kids party, Annual Kick Off meeting, Out For Lunch) as we like to party, to have fun and to celebrate our success together;
• ESG Projects – „Ideal”: our ESG policy (IdealPeople – improve quality of life, IdealPlanet – preserve the environment, IdealProgress – create value responsibly);
• Workshops – covering various subjects, such as: wellbeing, first aid basics, financial trainings etc.;
• Enjoyable benefits : Fruits Day at work weekly; free coffee & tea, massage at work, relaxation room etc.;
• Friendly working environment, cozy and modern offices, accessible location (central area in Bucharest – near Piata Unirii and Tineretului);
• Hybrid work model;
• A culture that embraces diversity, inclusion and employee wellbeing and is built around our values: passion for customers, simplicity, respect, entrepreneurial spirit and imagination.