Are you a customer-focused, highly organized individual with a passion for helping others and a curiosity about communication? Do you thrive in a dynamic work environment where learning and collaboration are part of the daily routine? If so, we’d love to hear from you!

We are looking for a Customer Service Representative to join our team! You’ll play a key role in delivering efficient, high-quality service to our French-speaking customers while working alongside industry experts and growing your career in an encouraging and supportive environment.

If you're ready to take the next step in your career and make an impact on customer happiness, we invite you to apply!

This is a limited position for 9 months.

This job is based in Cluj-Napoca, Romania.

We provide a flexible working schedule with the option of working hybrid.

In This Role, Your Responsibilities Will Be:
• Communicate daily with customers via phone and email.
• Accurately process customer orders, confirm pricing, and book in our ERP system.
• Coordinate with production to confirm or optimize lead times.
• Manage customer orders from entry through to delivery and invoicing, including global logistics.
• Assist Sales Offices and redirect inquiries to relevant departments when needed.
• Handle various administrative tasks related to customer files and documentation.
• Collaborate with departments such as marketing, logistics, application engineering, and quality.
• Monitor and allocate requests received via our eCommerce platform.

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