Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.


You support our team as

Customer Service Professional with German

Responsibilities

• Process customer orders accurately and promptly;
• Issue purchase orders to suppliers (including external suppliers) in a timely manner;
• Build and maintain strong relationships with customers, promoting a positive approach to customer service;
• Provide quick responses to customer inquiries and complaints, recognizing key clients and understanding the nature of their business;
• Actively monitor backlog orders and ensure timely deliveries;
• Proactively support customers to achieve high levels of satisfaction and service quality;
• Monitor customer accounts and credit limits to prevent issues during the order-to-cash process;
• Communicate clearly and cheerfully (via email and phone) with customers, suppliers, and colleagues;
• Coordinate customer requests/complaints with relevant stakeholders;
• Set up and maintain customer, product, and supplier master data, as well as pricing information;
• Provide additional information to customers upon request;
• Manage and monitor bonus agreements, including arranging payments when applicable;
• Participate in and support internal projects.

Qualifications

• Bachelor in Economics or similar;
• Experience in similar position / BPO industry;
• Advanced English and German language skills;
• Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Innovative mindset;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!