RESPONSIBILITIES

• Act as a single point of entry for all calls and cases related to:
• Telephone support for our business customers
• Advice on travel products such as flights, trains, rental cars, hotels via different tools.
• Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
• After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Our offer:

• Bonuses for your results;
• A friendly atmosphere and a multinational environment.
• Meal tickets (40 RON/Day);
• Wide range of development and training options (including soft skills and language courses);
• Medical coverage;
• Bookster and Benefits Online for you to enjoy your hobbies.