Job DescriptionFollowing prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.Updating all relevant systems providing ︁︀​︂︃︃​︉︆​︆︄︁︀​︂︃︃​︇︂​︁︃︁appropriate notes when required.Queue placements of BID/Bookings to relevant data queues for further action.Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.Liase with all relevant departments to resolve customer issue.Monitor and action assigned queuePerform all duties within team and personal targetsTo process training & complete certification as per client specificationUtilise skills and knowledge to respond to all calls received & ensure one time call resolution and respond to emailsTo provide excellent customer service to the customers & Travel AgentsAdhere to standard operating procedures as set by the processAttend briefings, training / refresher sessions & meetings as requiredKnowledge Assessment Tests to be cleared with a score of 90%Maintain accuracy of information shared and documentedMeet set targets.Minimise losses to the Company through due diligence.QualificationsQualification:Any Undergrad / Grad / Post Grad – Italian & English language skillsets (at B2-C1 Level)Travel Experience ︄︎︀︂︍︍︃︊​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎PreferredExcellent ︄︎︀︂︍︍︃︊​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎communication Skills verbal & writtenGood Computer and Operating System skillsAdditional Information