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Customer Succes Agent

Adaugat: 1 săptămână în urmă

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Companie:
METRO Romania
Functia Jobului:
Servicii pentru clienti & suport
Industrie:
IT si telecomunicatii
Locatie & Tipul Jobului:
Bucuresti | Program Full Time
Nivel experienta:
Junior
Vechime:
Fara experienta/Mai putin de 1 an
Descriere:

Company Description

  • At METRO, we champion independent businesses through our 30 stores and the LaDoiPasi chain. We support local businesses by offering diversified multichannel solutions and developing strong, long-term relationships with retailers and HoReCa customers.
  • We have been building successful careers since 1996, and our Top Employer certification confirms our commitment to constantly improving the experience of our colleagues by creating a safe and stable work environment with opportunities for professional development, including at an international level
  • #METROVIBE reflects the friendly and optimistic working atmosphere! We are always with a smile on our faces, ready to go through any challenge together!
  • We are 4000 #METROCHAMPIONS and we invite you to find out more and join the team!


Job Description

  • Act as a support for the digital sales team in improving the quality of DISH database and digital customer's online presence
  • Customer Success management: development and support via online trainings of digital customers with professional bundles
  • Performs statistical analysis to advise on business decisions
  • Continualy improve ongoing reporting and analysis process
  • Participate to meetings with business users in order to understand the business requirments and convert the need into flexible intelligence tools


Qualifications

  • Customer centricity
  • Ability to work independently and also function as a team player
  • Hands-on altitude, detail oriented
  • Experience in working in Excel, PowerPoint
  • Online presentation skills
  • Experience working woth Salesforce.com would be e benefit


Additional Information

  • We're ready to train and reward you:

  • Lunch and holiday are provided by us through meal vouchers and holiday bonus;
  • Your health is a priority for us, that's why you benefit from private medical insurance;
  • Your performance is rewarded with team or individual bonuses;
  • You get extra days off for various occasions;
  • You have access to psychological, financial and legal counselling for you and your family;
  • You get holiday and special occasion bonuses (Christmas, Easter, 1 June);
  • You get a referral bonus for new #METROCHAMPIONS for our team;
  • You get discounts on medical and sports subscriptions;
  • We value stability and reward it with extra vacation days and loyalty bonuses;

If you identify with the description, apply and be our new colleague!

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Numele anuntului: Customer Succes Agent
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