Customer Support Administrator with Spanish
Adaugat: 4 săptămâni în urmă
Nidec Oradea SRL
Customer Support Administrator with Spanish
Adaugat: 4 săptămâni în urmă
Nidec Oradea SRL
Acest anunt este cu aplicare externa. Cand dati click pe Aplicare Externa veti fi redirectionat pe un alt site pentru a aplica.
Client Relationship Management:
• Act as the primary contact for assigned customers.
• Build strong, long-term relationships based on trust and proactive communication.
• Understand customer business, expectations, and pain points.
Order & Delivery Coordination:
• Oversee the entire order lifecycle: from entry to on-time delivery.
• Ensure orders are processed correctly and aligned with contracts.
• Coordinate with supply chain, production, and logistics to meet delivery commitments.
Issue Resolution & Escalation:
• Serve as the escalation point for operational issues (delays, shortages, complaints).
• Coordinate internally to resolve issues efficiently and keep the customer informed.
• Follow up to ensure customer satisfaction after resolution.
After-Sales Support:
• Manage claims and ensure fast resolution (quality, transport, invoicing).
• Coordinate returns, replacements, and credits where needed.
• Support warranty claims or technical feedback processes.
Sfaturi de siguranta
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