Candidatul ideal

Do you enjoy using both your customer service & problem-solving skills & have the ability to transform a customer experience using a mixture of telephony & online tools? Do you have a passion to provide the best in customer service, the ability to build rapport and a desire to go the extra mile?

Opportunity:

If so, we are looking for customer minded individuals to help us create the highest quality service & experience for our customers. With a motivation to succeed, enthusiasm & friendly approach you will use your winning personality to listen to their needs & ask the right questions in order to provide first class customer service.

The ideal Candidates will demonstrate the following:

• Strong communication and time management skills.
• Attention to details and great mastery of the Microsoft World/Excel.
• Due to the nature of the role, verbal and written English proficiency is required.
• Able to work evenings and weekends around the rota.
• Keen interest in Sports, especially football is preferable although not mandatory.

Descrierea jobului

• Handle complaint and escalations.
• Complete KYC procedures on the Company’s clients’ customers.
• Process deposits and withdraws in and from customer accounts.
• Troubleshoot problems with deposits and withdrawals.
• Handle responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly figures for supervisors, managers and senior management.
• Liaise with Clients’ agents and distribution partners.
• Liaise with Clients’ suppliers and platform owners.
• Others ad hoc duties.