We're growing fast. You will help us grow even faster!

In the Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors while making sure we handle their questions and are as consistent, efficient, and effective as possible.

Responsibilities:

• Answer inquiries from our community of subscribers and designers about any questions they have related to the platform, our products, and services
• Adhere to internal quality standards and guidelines for email interactions
• Strive to achieve and exceed CSAT targets through exceptional communication and problem-solving skills
• Efficiently manage workload to meet AHT goals without compromising service quality
• Be the voice of the company, the first line of contact for all email inquiries, and collaborate with internal teams to resolve customer issues

Opportunities:
Opportunities:

• Great place to learn and grow.
• Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization.

Please, submit your CV in English.

Job details:

• A Freelance Service Agreement is offered

Let us take care of you.
Competitive Compensation: We believe that hard work, skills, and ambition should be fairly compensated.