CUSTOMER SUPPORT ANALYST POLISH+ENGLISH
Adaugat: 1 săptămână în urmă
Ascensos Contact Centres Romania SRL
CUSTOMER SUPPORT ANALYST POLISH+ENGLISH
Adaugat: 1 săptămână în urmă
Ascensos Contact Centres Romania SRL
Acest anunt este cu aplicare externa. Cand dati click pe Aplicare Externa veti fi redirectionat pe un alt site pentru a aplica.
IMPORTANT! THIS ROLE IS WITH POLISH AND ENGLISH. YOU WILL TAKE CALLS BOTH IN POLISH AND ENGLISH.
Serve as ︁︀︂︃︃︁︂︁︆︄a first point of contact for inbound customer or employee questions, requests, and issues.
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
Have a full understanding of our products and services.
Use knowledge base articles to assist with responses.
Ability to use discretion and independent judgment in evaluating problems for customers.
This partner sells kitchen and cleaning appliances, so you will do order support, product information and troubleshooting for their customers.
You will work both on calls and emails.
START DATE: 21.10.2024
THE ROLE IS REMOTE
SCHEDULE: MONDAY - FRIDAY: 10:00-19:00 RO TIME
TRAINING: 2 WEEKS.
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