Role opportunities:
The CS plays a critical role in ensuring smooth and efficient order processing, shipment coordination, and logistics management within an organization. They serve as a central point of contact for clients, internal teams, and external logistics partners, facilitating the end-to-end order fulfillment process. This role will primarily focus on managing operational orders, providing support to clients, and overseeing logistics follow-up to ensure efficient and timely delivery of products.

Responsibilities:
● Serve as the main point of contact for client inquiries, concerns, and requests related to orders and logistics.
● Perform system analysis and testing to ensure the accuracy, reliability, and performance of platform functionalities and
integrations.
● Provide exceptional customer support by addressing client inquiries promptly and professionally via phone, email, and other communication channels.
● Coordinate with internal teams, including sales, warehouse, and shipping, to ensure smooth order processing and fulfillment.
● Monitor order status and shipment tracking to proactively identify and resolve any issues or delays in delivery
● Conduct trainings and onboarding materials and guidelines for B2B clients
● Ensures product documentation and details accuracy on the company’s websites (photos, descriptions, documentation, comments, etc.).
● Collaborate with logistics partners to optimize and reduce shipping costs.
● Maintain accurate records of orders, shipments, and client interactions in the company's database or CRM system.
● Identify opportunities for process improvements and implement solutions to enhance operational efficiency, platforms
functionalities and features, and customer satisfaction