Candidatul ideal

Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a knack for building strong relationships? If so, we have the perfect opportunity for you!
You will be providing support for a globally recognized mobile phone hardware and software provider during a very exciting growth period for the brand.
We are looking for someone who is comfortable interacting with customers, offers excellent customer service and enjoys working in a small, multi-lingual, office-based team.
We are currently looking for a full time customer service agent with Fluent German. The schedule will be Monday to Friday, with flexible shifts, between the hours 08:45 - 19.15.

Descrierea jobului

We offer:

• Competitive Salary: In line with the market expectations
• Benefits Package: Including health insurance, paid time off, and more.
• Professional Development: Opportunities for growth and advancement.
• Positive Work Environment: A supportive and collaborative team culture.
• Work-Life Balance: Office hours from Monday to Friday, with flexible shifts, between the hours 08:45 - 19.15.

Job Description

• As a WPG Brand Ambassador, you will be the frontline representative of one of our clients, a globally recognized market leader in mobile phone hardware and software handling a variety of customer inquiries through live chat, phone calls, and emails. Your role is to provide helpful, friendly, and efficient support to our customers, ensuring a positive experience with our mobile hardware and software products.

In this role, you’ll:

• Respond to customer inquiries via chat, phone, and email with professionalism and efficiency.
• Troubleshoot issues with mobile devices, applications, and software to find fast and effective solutions.
• Meet and exceed performance targets, including Service Level Agreements (SLA) for response and resolution times.
• Maintain up-to-date knowledge of our products and services to provide accurate information.
• Handle multiple tasks and cases simultaneously, adapting to new processes and tools as required.
• Collaborate with team members in a fun, supportive work environment to solve customer problems and improve the overall experience.
• Provide feedback to help improve our products and services and contribute to a continuous improvement mindset.
• Work From Office: We are a people first company and as such we love to see our colleagues at the office.

You must have:

• High school diploma or equivalent
• Fluency in German is mandatory
• Experience using Microsoft Office suite or equivalent software.
• Display excellent oral and written communication skills
• Strong interpersonal skills and the ability to communicate clearly and effectively
• The right to live and work in Romania
• Preferred Experience
• Call center, strong customer service and sales experience, preferred but not essential
• Consistent work history and excellent attendance record.

Why Work With Us?

• Fun, energetic environment: A place where your workday feels dynamic and rewarding.
• Supportive team culture: We collaborate, support one another, and celebrate successes together.
• Growth opportunities: We’re committed to your professional development, with plenty of opportunities for advancement.
• Cutting-edge technology: Be part of a brand that’s leading the way in mobile innovation.
• Great benefits: Competitive salary, bonuses, health benefits, and more!