Essential Duties and Responsibilities:

• Researching in all available systems (including Amadeus) the identity of the sender and assessing the correct receiver of the email.
• Routing inbound e-mails to the specific queues served by the Rail/AIR teams within max 1 hour from reception time.
• Prioritizing work for the client Front Office teams to help ensure that the client meets his end-to-end SLA agreement with the end customer.
• Communicating with client’s teams through email to ensure timely processing of unidentified or misrouted emails.
• Updating the systems with relevant information.
• Ensure that the quality of the transactions complies with predefined quality parameters.
• To ensure adherence to established attendance schedules.
• To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help identify inefficiencies in the process and assist in driving process improvement activities.

Benefits:

• Monthly flexible benefits accessible through an online platform (Meal Tickets and other benefits).
• MedLife Subscription.
• Bonus for performance.
• Referral Scheme.
• 7Card.
• Access to e-learning platform (online trainings from various business areas).