Candidatul ideal

Requirements:

• Very good knowledge of spoken and written English;
• Excellent Communication Skills, both written and spoken – clear verbal communication;
• ︀︎︌︍︈︁︍︆​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎Customer-oriented support and advice attitude to ensure customer satisfaction;
• Previous experience in customer support - nice to have, but not mandatory;
• Attention to details;
• Good computer navigation skills;
• Good MS Office skills;
• High school or Bachelor's degree;

Descrierea jobului

It's important to note that the job is on-site

Responsibilities:

The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements;

• Processing Navigation Support and E-invoicing requests using client specific applications and any other; systems/ tools required to complete the tasks, received either via calls or emails;
• Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required - escalating to Level 2 support for further investigations in the prescribed format;
• Following travel policy, navigation support instructions as per the information received from client point of sales;
• Handling incoming calls for customer servicing activities, providing extraordinary customer service;
• Ensure optimum customer service through effective use of the OBT, positive telephone service techniques, respond to special customer requests added in the bookings made on-line and maintain excellent client relations;
• Performing website troubleshooting support to customers;
• Replicating and reporting site issues;

As a Customer Support Representative in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

• 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
• Meal Tickets;
• Full-time and indefinite employment contract;
• Transportation Allowance;
• MedLife Subscription;
• 7Card;
• WellBeing EAP App;
• Dental Care discounts;
• Shift work Monday-Friday, from 9:30 a.m. to 18:30 p.m. Working schedule planned 8 weeks in advance;
• Access to e-learning platform (online trainings from various business areas);

With us you can learn a completely new job and become a sought-after expert in the travel industry. We look forward to receiving your application!