Job description

• The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation ︁︀︂︃︃︁︂︇︁︂︈and e-invoicing assistance in making online corporate travel arrangements.
• Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
• Handling incoming calls for customer servicing activities, providing extraordinary customer service.
• Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
• Performing website troubleshooting support to customers.

Benefits:
As a Customer Support Specialist in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

• 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
• Attractive, performance-based salary and benefits package;
• Meal Tickets;
• Work from Home / Transportation Allowance;
• MedLife Subscription;
• Shift work Monday-Friday, from 8 a.m. to 6 p.m. Working schedule planned 8 weeks in advance;
• Access to e-learning platform (online trainings from various business areas).

With us you can learn a completely new job and become a sought-after expert in the travel industry. We look forward to receiving your application!