Customer Support Specialist (FR Navigation)

Companie Verificata

Adaugat: 3 săptămâni în urmă

EXL Service

Aplica pe

Adaugat: 3 săptămâni în urmă

Companie Verificata

Adaugat: 3 săptămâni în urmă

EXL Service

Aplica pe

Adaugat: 3 săptămâni în urmă

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Companie :

EXL Service

Functia Jobului :

Servicii pentru clienti & suport

Industrie :

IT si telecomunicatii

Locatie :

Cluj-Napoca

Tip job :

Program Full Time

Nivel experienta :

Nivel mediu

Descriere:

Essential Duties and Responsibilities:

The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation ︁︀︂︃︃︁︂︇︁︂︈and e-invoicing assistance in making online corporate travel arrangements.
Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
Handling incoming calls for customer servicing activities, providing extraordinary customer service.
Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
Performing website troubleshooting support to customers.

Benefits:

2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system.
Monthly flexible benefits accesible through an online platform (Meal Tickets and other benefits).
MedLife Subscription.
Bonus for performance.
Referral Scheme.
7Card.
Access to e-learning platform (online trainings from various business areas).

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