We're looking for Romanian speaking Customer Service Advisors to join our client's team in the beautiful Sofia! What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues; Give accurate, valid and complete information by using the right procedures; Be the owner of the customer query and ensuring a timely resolution and response; Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner; Meet and exceed our customer service quality goals, compliance regulations and productivity targets; Create amazing customer experience that people value and we are proud of; Be responsible to follow the direction of management and provide feedback What's the offer: Health Coverage and Private Health Care. Attractive Salary package. Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary Additional payment for night hours work (if applicable) as per approved company program Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN Medical plan: health and dental care Life insurance Multisport Card (co-financed by the employer) Discounts on various goods and services Relocation support package for candidates outside Sofia. What we're looking for: Romanian C2 English B2 Ability to resolve customer concerns and create a seamless customer experience. Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices. Ability to walk customers through complex procedures from start to finish. EU Citizenship / Bulgarian residence card. Don't miss this incredible opportunity! Apply now!