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La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.



Angajatii nostri reprezintă cel mai bun atu al companiei.

Cerinte

Required Skills & Qualifications:



- Native or fluent proficiency in German (both written and spoken).

- Previous experience in a customer support role can be an asset.

- Excellent communication skills with the ability to convey information clearly and effectively.

- Strong problem-solving abilities and a customer-centric mindset.

- Ability to work independently, handle multiple tasks, and prioritize effectively in a fast-paced environment.

- A team player with a positive attitude and a desire to contribute to a collaborative work environment.

- A high degree of patience, empathy, and a willingness to assist customers to the best of your ability.

Responsabilitati

Key Responsibilities:



- Provide exceptional customer support to German-speaking clients through various channels, including phone, email and live chat.

- Respond to customer inquiries, issues, and feedback in a timely and professional manner.

- Diagnose and resolve customer problems efficiently, providing clear solutions or escalating to relevant departments when needed.

- Ensure customer satisfaction by providing a high standard of service and empathy.

- Document customer interactions and update records in the customer support software.

- Stay updated on product features, updates, and policies to provide accurate and relevant information to customers.

- Meet or exceed individual and team performance goals related to customer satisfaction and resolution time.

Alte informatii

What We Offer:



- Competitive salary and benefits package.

- Flexible working hours of 9 hours per day (1 hour lunch break). Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00.

- Paid startup training and professional development sessions.

- Medical subscription.

- Access to Bookster library for borrowing books.

- Access to 7card.

- A supportive and collaborative team environment.

- Opportunities for growth and career development within the company.

- Ongoing training and professional development to help you succeed.

Beneficii

• 
  
• 
  Bonus de performanta
  
• 
  Abonament medical
  
• 
  Abonament la sala sport
  
• 
  Training-uri
  
• 
  Cursuri
  
• 
  Abonament Bookster
  
• 
  Zile libere suplimentare
  
• 
  Program de lucru flexibil
  
• 
  Fun / Relax Area
  
• 
  Tichete de masa