Customer Support Specialist(Interpreter) Tigrinya & English
​Remote/Hybrid

Become an Interpreter and play a crucial role in helping people who speak limited English in the UK, like Tigrinya nationals, access essential services such as medical, council, and legal assistance. You'll use telephone and video calls to ensure effective and accurate communication. This job is not only rewarding but will also challenge your quick thinking and language skills.

Main Duties & Responsibilities
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The primary responsibility of a telephone and/or video interpreter is to facilitate effective communication between limited English speakers in the UK and service providers, by accurately translating from the target language to English and vice versa. This ensures that limited English speakers in the UK can access critical services such as medical, council, or legal assistance. Interpreting and communication must be effective and accurate.

This role calls for more than just effective and accurate interpreting and communication—it invites you into the deeply human experience of connecting people across language barriers. It’s a uniquely fulfilling position, where your temperament, quick thinking, and linguistic prowess will be put to the test and continuously refined. Here, you will not only translate words but also bridge cultures, emotions, and intentions, making every interaction profoundly meaningful.
In this role you will experience a diverse and varied number of situations in which you might interpret, including but not limited to:

• Medical appointments /Meetings with public officials /Legal matters and Immigration meetings /Social Services Child Protection appointments .
• Language Translation: Provide accurate and concise translation of spoken language in real-time during telephone conversations.
• Accuracy: Ensure high levels of accuracy in interpreting, avoiding any personal bias or alterations to the original message.
• Listening Skills: Exhibit strong listening skills to accurately capture the essence of the conversation and convey it in another language.
• Fluency: Demonstrate fluency in both the source and target languages, including industry-specific terminology when needed.
• Professionalism: Maintain a professional demeanour at all times, handling difficult or sensitive topics with care.

Work Schedule

Full time - Monday - Friday - 10am - 7pm
Part Time - Monday - Friday 12pm - 4pm


​What’s In It For You?
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Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 20 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business