Short company description

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

Requirements

• Minimum one year of experience in a customer service/client support role

• Strong understanding of Microsoft Office Suite

• Strong communication, interpersonal skills.

• Fluency in German & English (spoken and written)

Responsibilities

We are looking for a Customer Support Specialist who will be responsible for providing top-notch customer service and troubleshooting assistance. This role requires a balance of both technical expertise and language fluency.



Key Responsibilities:

• Provide technical support to customers by responding to troubleshooting requests

• Manage and resolve customer inquiries via phone calls and emails

• Communicate fluently in both English and German with clients, ensuring clarity and professionalism in all interactions

• Handle an average of 20-30 incidents per day; some days might involve fewer than 20 incidents

• Maintain high standards of customer satisfaction and technical problem-solving



Role Breakdown:

• 50% Technical: Respond to and troubleshoot customer issues.

• 50% Communication: Engage with clients in both English and German, ensuring effective communication across different channels.

Other info

• Salary: 6500-6800 RON NET

• 3% weekend bonus from the gross monthly salary

• Medical Subscription

• Meal tickets

• A challenging environment that will stimulate you to grow as a professional!

Monthly salary offered

6500 - 6800 RON