RESPONSABILITIES:

Respond to all customers' enquiries within given timescales, efficiently and effectively.
Answer all general enquiries from all levels of customers.
Recognize when a problem or query should be transferred to another department or Tier 2.
Deal with all non-voice transactions as requested or required.
Enter and retrieve information into the local CRM system.
Maintain and update customer and internal information.
Supply information in order to provide solutions for customers.
Happy calls
Web chat
Chat
Email handling
Risk Management
Remote solutions
Expended warranty sales
Back-office activities
Remote Management

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

Excellent communication skills.
Proficiency in Hungarian
Previous customer services experience preferred.
Good organisational skills.
PC Literate.
Ability to work on its own initiative and under pressure to achieve deadlines.
Ability to multi-task whilst speaking with Customer.

Join our team of professionals at Foundever and we will offer you:

Paid professional technical training
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.
Referral Bonuses up to 1000 euro