We are looking for native Polish speakers for one of our banking financial services clients: Raiffeisen Digital.





What we expect from the ideal candidate:

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• Advanced level of Polish(C1-C2)
  
  
• Minimum B2 level of English(writing, speaking)
  
  
• Availability for a full time schedule, 09:00-20:00, Monday – Friday
  
  
• Availability to work from office in Bucharest (AFI Park 3 building)
  
  
• Relocation package will be available for candidates from outside Bucharest
  
  
• Basic knowledge of professional customer communication
  
  
• Understanding of customer concerns
  
  
• Customer care experience is an advantage
  
  
• Banking experience is an advantage
  
  
• Experience with Office 365, MS Outlook, MS SharePoint
  
  
• Experience with using Jira software is a plus
  
  
• Strong written and verbal communication skills and problem-solving attitude
  
  
• Team player
  
  
• Ability to collaborate across departments and teams
  
  
• Ability to work in a fast-paced, multi-task environment
  
  

Descrierea jobului Responsibilities:

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• Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
  
  
• Escalate complex issues to the appropriate team to ensure rapid support
  
  
• Ensures that appropriate actions are taken to resolve client´s issues and concerns
  
  
• Handling outgoing calls with clients about ad-hoc data information, feedback
  
  
• Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
  
  
• Register and handle incoming complaints or requests
  
  
• Process product or customer data changes in internal banking systems
  
  
• Share relevant customer feedback to help us improve our offerings
  
  
• Ensure customer satisfaction
  
  
• Other administration activities
  
  

We offer:

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• Stable job - permanent labor contracts
  
  
• Above average fixed salary, performance bonuses
  
  
• Relocation package available for candidates from outside Bucharest
  
  
• Monthly meal tickets
  
  
• Free access to our modern and fully-equipped employees' gym space in our offices
  
  
• Public transportation reimbursement, after the trial period
  
  
• International career - paid training and international career opportunities
  
  
• Multilingual exposure - improve your spoken and written language skills
  
  
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  
  
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  
  
• Private medical insurance coverage
  
  
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  
  

Benefits

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  Performance bonus
  
  
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  Special events bonus
  (ex: Easter, Christmas)
  
  
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  Medical subscription
  
  
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  Gym membership
  
  
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  Trainings
  
  
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  Courses
  
  
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  Bookster subscription
  
  
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  Parties / company events
  
  
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  Fun / Relax Area
  
  
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  Meal vouchers
  
  
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  Gift vouchers