Responsibilities

· Quality Audits and Assessments Conduct thorough audits on Quality Analysts’ evaluations to ensure consistency and alignment with client standards and expectations.
· Review and validate scoring accuracy, calibration, and overall adherence to established quality guidelines and social media policies.
· Perform deep-dive analyses on critical cases to identify trends, gaps, and areas for improvement.
· Generate detailed reports on audit findings, highlighting root causes of discrepancies and offering actionable recommendations.
· Develop and monitor key quality performance indicators (KPIs), such as accuracy, compliance, and error rate, across the QA team.
· Present insights and data trends to stakeholders, including client management, to align on quality improvement initiatives.
· Lead calibration sessions with Quality Analysts to standardize evaluation methods and improve scoring accuracy.
· Deliver feedback in a constructive manner, coaching Quality Analysts on how to maintain consistent standards.
· Proactively seek out opportunities to improve quality audit processes, introducing best practices from within the industry. What can we offer?

What can we offer?

· Attractive salary.
· Stable job offers - employment contract.
· Work in a multicultural environment;
· Various trainings (initiating, soft skills).
· Possibility of development;
· Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).