?: Data

?: Bucharest

Job Summary: 

The Data Analysis Coordinator will play a critical role in supporting the Data department by analyzing customer data to derive actionable insights that drive strategic decision-making and enhance customer experience. The coordinator has to excel in data analysis, customer-centric thinking, effective communication, and performance management.

Key Responsibilities:

• Lead the implementation of data and analytics strategy by developing a data insights integration approach and process aligned to key business processes and decisions. Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts to be made that are within span of control at this level.
• Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Implement all aspects of data architecture, turning event analytics, raw application data, and business systems into key business insights.
• Create complex algorithms that identify patterns in structured data through supervised and unsupervised data. 
• Manage data preparation in collaboration with different stakeholders and internal clients in the business.
• Collaborate with cross-functional teams to identify key data sources and extract relevant customer insights.
• Analyze customer behavior, preferences, and trends to develop data-driven recommendations for business strategies.
• Implement data visualization techniques to present insights in a clear and compelling manner.
• Work closely with the Data team to optimize data collection processes and ensure data quality and integrity.
• Support the development of customer segmentation models and personalized marketing strategies.
• Monitor key performance indicators (KPIs) related to customer engagement and satisfaction.
• Develop and implement performance management processes for the Data & Customer Driven Insights team.
• Set clear performance goals, provide regular feedback, and conduct performance evaluations for team members.
• Identify training and development opportunities to enhance team members' skills and capabilities.
• Recognize and reward high performance and address performance issues in a timely and constructive manner.

Knowledge Required:

• Proven experience in data analysis, preferably in the energy or utilities industry.
• Proficiency in data visualization tools such as Tableau or Power BI.
• Familiarity with customer relationship management (CRM) systems 
• Advanced level of English
• Analytical Thinking: Ability to analyze complex data sets and extract meaningful insights.
• Strong analytical skills with the ability to translate data into actionable insights.

Soft Skills Required:

• Ability to work in a dynamic environment and manage multiple projects simultaneously. 
• The ability to innovate and support unconventional ideas
• Customer Focus: Dedication to understanding customer needs and preferences to drive business decisions.
• Communication Skills: Effective verbal and written communication skills to convey insights and recommendations. Ability to present complex information to non-technical stakeholders.
• Collaboration: Proven ability to work collaboratively with cross-functional teams to achieve common goals. 
• Results Orientation: Strong focus on achieving results and driving continuous improvement.
• Performance Management: Ability to set goals, provide feedback, and develop team members to achieve high performance.
• Leadership: Ability to lead, motivate, and develop a high-performing team.
• Integrity: High ethical standards and professionalism.
• Attention to Detail: Strong problem solving skills, meticulous in managing operations and ensuring accuracy.

Education: 

• Bachelor's degree in Data Science, Statistics, Business, or related field (or in the process of obtaining one).

Experience:

• General Experience: wide and deep experience providing expert competence (Over 7 years)
• Managerial Experience: experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

*This position may require occasional travel to different office locations or to attend industry events.

Application Process:

To apply, please submit your resume detailing your qualifications and experience.