As a Data Consumer Journey Business Support you will help international project managers to get access to the data (on clients, banking transactions, market data) they need for their project.

Specifically, you will be required to:

• Help international project managers to get access to the data (on clients, banking transactions, market data) they need for their project, and to enrich our data catalogue with reusable data;
• Support other contributors to this process with various roles (data analysts and architects, legal and compliance managers, IT security experts);
• Point of entry of questions and requests related to the process and related tools and oversee the follow-up of all requests;
• Answer in French or English (by phone, email or by suggesting FAQs creation or tooling improvement), trace help requests in agile tools, and require intervention of the Product owners, business analysts or developers when needed;
• As overseer of the support process, contribute to follow-up meetings on support requests and incidents with the agile team, located in France;
• In charge of updating access rights for process contributors, and running some recurrent support operations and reports, using little programs developed by the team (Excel or PowerBI macros, Python scripts);
• Take ownership and follow tickets on requests for access, modifications or corrections.

Why Join Us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.