Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.


In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

By being part of our team, you will work from Monday to Friday, 09:00-18:00 in a hybrid setup, in Bucharest or Brasov location.



How you’ll make an impact:



Understand Client Policies and Guidelines;

Strong research, analytical and decision making skills;

Logical reasoning skills;

Pay attention to detail;

Overall ownership of language specific glossaries, style guides, and translation memory management strategy;

Serve as an arbitrator when differences of opinion arise during translation activities;

Ownership of language quality metrics, internal and external;

Demonstrate aptitude to working effectively autonomously with minimum supervision;

Ability to adapt quickly to constantly changing priorities;

Resolve issues and express ingenuity as required;

Identify and escalate any potential issues in the process;

Make decisions according to the defined Policies and Procedures;

Identify improvement opportunities in workflow and suggest solutions;

Interact effectively with other internal and Client teams;

Review and validate images;

Achieve quality standards for all relevant met.

Responsibilities

Skills that make your work successful:



Fluent in Italian (B2) and at least Upper Intermediate English;

Ready to work back office 80 per cent and 20 per cent in contact center when needed;

Insurance background is a plus;

BPO background is a plus;

Customer Interaction Handling;

Problem Solving Escalation Management;

Data Quality;

Operational Excellence;

Service Level Agreement handling;

Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction;

You own a Bachelor's Degree.

Other info

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support



Flexible medical & dental subscription plan with Regina Maria;

Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);

Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;

Discount on Accenture shares through Employee Shares Purchase Plan;

Referral bonus, depending on the career level of the job opening;

Life insurance for you and your loved ones.

Benefits

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  Special events bonus
  (ex: Easter, Christmas)
  
  
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  Medical subscription
  
  
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  Dental subscription
  
  
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  Trainings
  
  
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  Courses
  
  
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  Remote work allowance / Utilities reimbursement
  
  
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  Flexible work schedule
  
  
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  Teambuildings / trips
  
  
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  Parties / company events
  
  
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  Laptop
  
  
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  Fun / Relax Area
  
  
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  Meal vouchers