Skills that make your work successful:

• Fluent in Italian (B2) and at least Upper Intermediate English;
• Ready to work back office 80 per cent and 20 per cent in contact center when needed;
• Insurance background is a plus;
• BPO background is a plus;
• Customer Interaction Handling;
• Problem Solving Escalation Management;
• Data Quality;
• Operational Excellence;
• Service Level Agreement handling;
• Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction;
• You own a Bachelor's Degree.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).
• Care for you and your loved ones
• Psychological and psychotherapy counselling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children educational reimbursement;
• Support for adoption & psychological, financial and legal sessions for everyone in your household.