We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you will do · Work together with customers and partners for successful implementation and delivery. · Deliver on support KPIs – Minimize initial reaction times, message processing times and other KPIs for internal / external customer issues. · Problem solving, ability to reason and isolate problems. · Document solutions in a knowledge base, so that subsequent problem solving is effective. · High engagement levels and ability to coordinate across geographies, development teams, lines of business to achieve customer success. · Ability to work in virtual team and act as “team player”. · Take up planned support work during designated weekends. · Analysis of complex software issues (on level Development Support) · Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements in the assigned areas of responsibility. · Organize and participate in the de-escalation of critical customer situations. · Provide corrections for data inconsistencies. · Contribute on continuous improvement of software quality adhering to defined requirement and bug processes. What you bring Required: · Bachelor’s degree in computer science, engineering, business, or comparable education · 2-5 years of experience in a Development (preferred) or Support role · Technical and/or functional experience with SAP S/4HANA Cloud (Public or Private) or other SAP cloud solutions · Seek pragmatic and effective solutions with strong focus on customer satisfaction. · Data modeling & SQL skills · Debugging skills, ability to do root-cause analysis and provide optimal solutions. · Experience in working with web technologies and/or in cloud-based environments. · Scripting/development experience in: Python, JavaScript, Node.js (preferably Typescript) · Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Nice to have: · Experience with Central Business Configuration applications and Solution Builder based Configuration. · Experience with Infrastructure as Code (e.g. Terraform, Ansible) · Experience with Kubernetes · Experience with BTP · Software development expertise · Experience with ServiceNow incident management system Location: · Bucharest, Cluj, Timisoara. ​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.