Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Digital Facilities Business Analyst - Management Trainee - English!

In this role, you will manage global implementations by analyzing stakeholders’ business requirements and by developing innovative and effective solutions to the challenges they face.

Responsibilities

• Support the design of Rapid Automation process solutions, the development and the maintenance of BI dashboards, applications or tools using the technology appropriate for the given task:

Power Platform

VBA programming language

Office 365 applications, SharePoint, Power BI

Other RPA systems

• Identifies improvement opportunities to eliminate waste, automate manual work, standardize process
• In charge of the creation and maintenance of RA solution documentation, of test procedures and scenarios for the testing phases
• Develop and maintain dashboards, applications and scripts that are efficient, well structured, maintainable and easy to understand
• Support the Operational teams during the UAT and roll-out phases
• Collaborate closely with other teams or functions, and IT team in connection with data feeds, data mapping, and new system training.
• Build a strong liaison with the operations, sales, marketing and product management team to ensure the best experience for the customer and that customer requirements are considered for product evolution.
• Support the existing processes and will implement change requirements as part of a structured change control process
• Resolve issues that arise in day to day running of RA processes and providing timely responses and solutions as required
• Collaborate closely with project and operational teams in connection with training and hand over activities
• Updates project details, documentation and internal trackers periodically;
• Finds opportunities for continuous process improvement and innovative solution.

Minimum Qualifications

• University graduate (preferably IT / Economics / Mathematics)
• Proven experience of working with Power Platform. Additionally, working with Microsoft Azure programming languages (Python, JAVA, etc) is an advantage
• Demonstrable evidence of having managed projects (projects related to system design and implementation, process transformation or automation) and data statistics
• Good knowledge of MS Office package including VBA programming basis (macro level)
• GB certification/ Lean/any other certification in Quality Management is an advantage
• Business process understanding in terms of Infrastructure and Logistics, workflow, reporting, metrics (critical metrics, SLAs), input, output, etc.
• Ability to conduct business data analysis including the preparation of reports
• Experience with process improvement methodologies (Lean/ Six Sigma, Process Engineering, Design Thinking, others)
• Willingness to continuous learning and self-development

Preferred Qualifications

• Several improvement solutions already delivered (macro tools, lean ideas, etc.) would be an advantage
• Ability to manage to manage multiple priorities or projects simultaneously and keep them progressing to completion
• Good analytical skills and problem solving approach
• Well organized and ability to meet strict dead-lines
• Client management expertise
• Ability to work both independently and as part of a team

What can we offer?  

• Multi financial package (salary, meal allowance, flexible benefits)  
• Stable job offers – undetermined time-period employment contract  
• Work in a multicultural and diverse environment with employees from over 30 countries  
• Genpact supports professional trainings and great career development opportunities  
• Free access to our award-winning learning platform   
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Primary Location: Romania-Iasi

Education Level: Bachelor's / Graduation / Equivalent

Master Skills List: Digital

Job Category: Full Time