Join our Team

Our Exciting Opportunity:

 We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
 
 You will:
 
Monitor and perform troubleshooting activity  on a 24/7 basis: real-time operational control of RAN,  IP Fixed and Mobile Transport Collection (including PTN, Omega Collection), Fixed Access equipment (OLT and DSLAM) systems, ensuring the efficient collection of Radio, Mobile Access, OLT, and DSLAM streams.
Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force.
Has an active role in the coordination and training of new team members if nominated to perform this activity by the direct manager
Escalates the unresolved incidents towards the responsible groups and aims to observe the performance indicators mentioned in the OLA.
 
To be successful in the role you must have:
 
 Intermediate level of technical expertise is required, able to troubleshoot a variety of incidents received from Level 1 Engineers.
Good understanding of telecommunication networks and network elements;
Capability to manage and organize information systematically, making it easily accessible and understandable.
Strong verbal and written communication skills are essential for effectively sharing knowledge and collaborating with team members.
Familiarity with Ericsson/Huawei Equipment
Scripting knowledge, familiarity with command line
Fluent English written and spoken.
Intermediary French knowledge ( B1 level or above) 
Availability to work in shifts
On-site Attendance Management
On-the-spot management of incidents by ensuring follow-up and follow-up with the right priority and according to the impact of the customer.
Incident handling: Perform commonalities, initial diagnostics, and associated resolution.
 
 

​Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

​Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 Primary country and city: Romania (RO) || Bucharest

Job details: Domain Support Specialist