Short company description

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Requirements

To be successful in the role you must have:



- Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards )

- On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.

- Proficient English written and spoken.

- French B1 level or above

- Ability to react quickly, communication and teamwork.

- Availability to work in shifts (day/night and weekend) to ensure 247 support to operations.

- Concentrated and distributive attention.

- Analytical technical thinking and good interpersonal skills.

- Collect, classify, and interpret information.

- Good communication skills and team player

- Eager to learn new things and develop.

- Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.

Responsibilities

You will:



- Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. The role must take the accurate measures (for example functional escalation or participation to work conferences) to ensure closing in an accurate manner their assignments.

- Be responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all vital actions as per agreed processes.

- Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Provide support in improving technical procedures.

- Experience and continuous self-improvement in Telecommunication and related activities within the project.

Other info

Here are some of our benefits:

 

- 25 + vacation days and additional 2 days off per year for personal time;

- Flexy time and hybrid ways of working, with additional support for home office from the company;

- Medical subscription for you and your close family;

- Life and accidents insurance coverage;

- Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);

- Short and long term variable pay plans available company wide;



Other programs:



- rewards and recognition program to appreciate and be inspired by others;

- refer a friend and choose to work with those close to you;

- internal communities of CSR Volunteers and sports teams;

- Learning platforms and programs to develop your skills, as well as curated external content from various libraries.