Requirements:

Graduated High School or University,
Advanced level/fluency in English or at least B2 both verbal and written,
Experience in BPO/call center environment-at least 6 months is considered a great advantage (All channels – voice, email, chat),
Positive attitude,
Experience working with various IT Systems,
Advanced level of MSOffice, Internet browser,
Multitasking and comfortable using multiple platforms,
Ability to learn in a fast-paced environment,
Excellent Communication and customer focus (both verbal and written),
Great team spirit but the ability to also be independent, like every superhero should,
Problem solving, investigative and multi-tasking skills with highest attention to detail,

This is an order support role for a fashion brand.

What you'll do:

Solving cliеnt's rеquеsts via inbound & outbound ︁︀︂︃︃︇︂︁︃︁calls (mostly), ︁︀︈︈︈︈︁︉︂chats, emails and social-media,
Providing solutions rеgаrding order & dеlivеry, billing ︁︀︂︃︃︈︃︁︃︀&payment, warranty issues,
Ensuring аll communicаtion is hаndled professionаlly аnd promptly,
Demonstrating strong product knowledge to еnsurе all customers queries are answered,
Building rapport with customers and providing exceptional service,


Operational hours: Mon - Sun 10:00 - 22:30

Start date: 14th of Oct / 28th of Oct / 11th of Nov

What We offer:

Attractive salary,
Meal tickets - 35 RON/net,
Private Medical insurance after 3 months,
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool),
Full training & support,
Access to our Learning & Development Talent SPA,
Extra vacation day for your birthday and a duvet day to relax,
Vacation days which increase with your seniority,
‘Refer a Friend’ scheme with a bonus,
Annual ‘Archie Star Awards’ Party,
‘Employee of the Month’ Awards,
Regular fun team building sessions,
A diverse & inclusive working environment,
Modern, state-of-the-art office space in central Bucharest.