Candidatul ideal

REQUIREMENTS:

• Language: English language - C1 level
• Counselor: Friendly attitude and proactively involved ︃︂︅︇︎︇︋︉​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎in assuring the happiness of the ︃︂︅︇︎︇︋︉​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︃︂︅︇︎︇︋︉​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
• Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
• IT skills: Knowledge of IT programs as well as fast fingers for typing
• Veteran: Previous experiences in customer support considered plus

Descrierea jobului

RESPONSIBILITIES:

• Helping customers on phone or chat/ticketing system; assisting them with solutions, counselling and information about the company’s ︁︀​︂︃︃​︇︃​︁︃︂policy ︁︀​︂︃︃​︉︉​︁︂︈and ︁︀​︂︃︃​︉︉​︁︂︈services provided
• Statistician: The ability to gather data and add data from both the customer and the company
• Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data

Please take into consideration that this position requires working in a hybrid system.

Our offer:

• Attractive rewards and additional performance based bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Access to the company’s cultural events including well-known festivals in Romania
• Lunch vouchers