Candidatul ideal

Skywind Group is a privately held entertainment technology solutions provider.

Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products.

We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products.

Join us today and be a part of our rapidly growing team of 600 professionals spanning multiple development centers.

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Responsibilities

• Ability to handle requests in given amount of time, with high quality and precision
• Work with various monitoring systems, assist in the detection and resolution of issues
• Following existing processes, and effectively execute them in practice
• Respond to the customers via Skype/chat/emails/phone
• Draft documentation, training manuals and troubleshooting processes, updating as needed
• Maintain professional credible relationships with key stakeholders (internal and external)
• Participate in service operational reviews, ensuring SLA, KPI and other data/information is provided to assist with such reviews

Requirements:

• Advanced English (both writing and speaking)
• Advanced verbal/written communication skills, ability to deal with difficult clients
• Excellent time management, organizational skills, ability to handle multiple concurrent tasks and projects with minimal supervision
• Logical thinker with analytical and problem-solving mindset, skills in unfavorable conditions
• Ability to diagnose problematic events or issues, troubleshooting skills
• Up-to-date technical knowledge, understating of modern software
• Ability to accurately keep records with attention to details
• Ability to work a flexible schedule with night shifts
• Ability to learn and develop yourself on a daily basis

We offer:

• Our main aim is to provide an opportunity for professional development for every employee
• Possibility to work with a product company
• Competitive remuneration
• Warm and friendly attitude to every specialist
• United and professional team

Work from office only!
Shifts: morning shift 08-16, middle shift 15-23, night shift 23-08
Start date: Beginning of September.

Benefits:

• Metro subscription settlement
• Transport provided from the Pipera metro station to our headquarters and back with the campus buses.
• Monthly performance bonus, meal vouchers, night increase 25%, weekend 10%, legal holidays 100%.
• Gift vouchers for Christmas, Easter and birthdays.
• Private medical insurance;
• Fitness room with free access;
• Transport provided after 23.00 (taxi)