We are seeking an EOC Engineer Level I to join our team in Cluj-Napoca!

As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components.

You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities.

Responsibilities:

• Diagnose and troubleshoot software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environment Connect) and provide remote support for monitoring platforms and technical assistance to customers.
• Document and manage the full support process, ensuring excellent customer service and case management aligned with SLAs.
• Prepare technical reports, including network audits, and assist sales and field agents with technical issues related to hardware solutions.
• Troubleshoot and assist with networking, monitoring, OS, and database systems, as well as manage alarms and field operations.
• Configure and integrate DC, thermal, energy systems, modems, routers, and PDUs into monitoring platforms.
• Collaborate with senior engineers on testing, incident resolution, and customer engineering tasks (commissioning, maintenance, emergency calls).
• Quickly learn and apply new technologies to enhance product support and customer environments.

Physical & environmental demands:

• You will be part of a department operating 24/7 to monitor and support critical infrastructure challenges for customers in Data Centers, Financial, Telecom, Governmental and Industrial sectors.
• You will work on three shifts across weekends and legal holidays within a flexible schedule.
• 75% of work concentrated during regular business hours.
• Four-day workweeks when incorporating weekend shifts.
• Periodic On-Call.

Travel required:

Maximum of 10% domestic and international travel as required.


Things you will enjoy with us:

• Flexi benefits ?
• 10 additional days of annual leave. ?
• Private medical subscription. ⚕️
• Bookster Subscription ?