Our client is one of biggest financial services in North America. They are looking for EU Trading operation support Analyst to join the teams in London. Permanent, 3 days in office. Salary is up to £80k or match your expectation + 10-20% bonus and benefits. Responsibilities: Troubleshoot complex order routing questions and issues Process service requests for new installations Diagnose and resolve technical issues Recognize areas of improvement in the support cycle Provide feedback on levels of client satisfaction and recommendations to improve products and procedures Act as Lead Client Services members Maintain external relationships with counterparts at brokers, vendors, and clearing firm Analyze and respond to client technical inquiries on FIX integration and when necessary, production incidents Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing Contribute to and review technical specifications relating to the FIX, including documents used by customers for purposes of integration and testing Perform and maintain automated functional and regression testing on all internally-developed applications to certify them for production implementation Review business and functional requirements in order to produce a change-management and test strategy Report and manage software issues and test activities throughout the software development life cycle Qualifications Bachelor's Degree in Business, Finance, or Computer Science preferred Prior experience in trading or trade support environment a must Knowledge of financial markets and technology a must Ability to work under pressure in a fast-paced environment Strong computer skills and excellent organizational skills 3-5 years' experience and demonstrated mastery in FIX protocol Must be knowledgeable with Windows & Linux OS platforms, command line, a must Knowledge of SQL a plus Candidate must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status Self-motivated, able to work and excel autonomously on job responsibilities Desire to define and execute new, repeatable business processes