The role of a Field Service Engineer for crushing and screening equipment encompasses a range of responsibilities aimed at ensuring optimal equipment performance and customer satisfaction. Key duties include:
Service Activities

• Equipment Assembly and Commissioning: Assemble and commission delivered equipment to ensure proper functionality.
• Repairs and Maintenance: Supervise and perform repairs on machinery or sub-assemblies at customer locations, ensuring timely and effective service.
• Inspections and Client Prospecting: Conduct routine and warranty inspections to maintain equipment standards and identify potential new clients.
• Customer Training: Provide training to customer personnel on the proper use and maintenance of Sandvik equipment to enhance operational efficiency.
• Data Management: Maintain accurate records of equipment and service activities in the database for tracking and analysis.
• Technical Support and Coordination: Collaborate with the sales department to offer technical support, ensuring seamless communication and customer satisfaction. Work closely with Sandvik customers to provide technical consultations; address and resolve customer complaints. Prepare spare parts requests in collaboration with Inside Sales and Sales Engineers.
• Contractual Support: Assist in finalizing contractual clauses related to equipment commissioning, ensuring all technical aspects are accurately represented.
• Safety Compliance: Strictly adhere to safety standards, including working at heights when necessary, to maintain a safe working environment.

This role requires a proactive approach to understanding and anticipating customer needs, with a focus on maximizing satisfaction and contributing to innovative solutions for clients.

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