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French & English IT Support - Night Shifts

Companie Verificata

Adaugat: 1 săptămână în urmă

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Companie:
SCC Services Romania
Functia Jobului:
Inginerie & tehnologie
Industrie:
IT si telecomunicatii
Locatie & Tipul Jobului:
Iasi | Program Full Time
Nivel experienta:
Junior
Descriere:

Key Responsibilities:

  • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;


Considered as advantage: Previous technical support experience

What we offer:

High quality external and internal technical trainings with a dedicated training department.
Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

Recommendation Bonuses for new team members
Private medical subscription
Work from home allowance
Transportation allowance
Second language allowance
Easter/Christmas bonus
Free Bookster corporate library subscription
Career development opportunities


Flexible benefits:

Meal tickets
Vacation & cultural vouchers
Retail vouchers (eMAG, IKEA)

Sfaturi de siguranta

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Numele anuntului: French & English IT Support - Night Shifts
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