Key Responsibilities:

• Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
• Put knowledge and training to work in resolving as many incidents as possible on initial contact;
• Prove attention to details in recording and classifying all incoming technical incidents;
• Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
• Be part of the team and help your folks meet the service performance indicators;
• Make our customers and users have a great day after talking to you;

Considered as advantage: Previous technical support experience

What we offer:

High quality external and internal technical trainings with a dedicated training department.
Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

Recommendation Bonuses for new team members
Private medical subscription
Work from home allowance
Transportation allowance
Second language allowance
Easter/Christmas bonus
Free Bookster corporate library subscription
Career development opportunities


Flexible benefits:

Meal tickets
Vacation & cultural vouchers
Retail vouchers (eMAG, IKEA)