• Perform reception shifts when is needed (even on weekends)
• Participating in the selection of front office personnel
• Scheduling the front office staff
• Supervising workload during shifts
• Evaluating the job performance if each front office employee
• Ensuring implementation of all hotel policies and house rules
• Process all types of payments, such as payments recorded per room, cash, debit or credit
• Process all departures and resolve any disputes related to payment amounts
• Answer, record, and process all calls, messages, requests, questions or concerns of guests
• Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation
• Prepare daily reports and check their accuracy
• Respect the fiscal and accounting rules regarding the collection and registration of incomes
• You are proactive, always offering services beyond expectations
• You make sure that the guests' requests are solved and that they are satisfied with the services received
• Respect Leonardo Hotels standards in interacting with guests and maintain the confidentiality of information
• Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them
• Always use professional language
• Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals
• Perform other duties as requested by management