Are you fluent in German and ready to elevate your career? Join us as our next Customer Support Maestro! About Us: We focus on crafting innovative customer experiences that drive global brand growth. By harnessing data insights and state-of-the-art technology, we offer seamless services that surpass expectations, assisting both emerging startups and established enterprises. Role Overview: In the role of Customer Support Advisor, you’ll be the primary point of contact for customers, representing the brand. You will assist through digital channels, provide product details, resolve delivery and account issues, and maintain comprehensive records of all interactions. Key Responsibilities: Quickly address customer inquiries via email, chat, and phone. Efficiently resolve issues to maintain customer satisfaction. Keep customer records current and accurate. Document interactions and track recurring issues. Ensure positive outcomes in every customer engagement. Guide customers in effectively using our products. Analyze issues to identify trends and address root causes. Regularly evaluate service quality and performance metrics. Qualifications: Fluent in German (C2 level) Fluent in English (B2 level) Minimum 1 year of Customer Service Experience EU citizenship or a Romanian residency card Why Join Us: Competitive Salary: We offer a package that recognizes your skills and contributions. Transportation Allowance: We cover commuting expenses for a more convenient journey. Meal Allowance: We provide an allowance to keep you energized at work. Health and Life Insurance: Comprehensive coverage for your well-being. Onsite Work: Enjoy a collaborative environment where you can connect with your team and customers. Ready to join the team? Apply today and let’s get started!