E
Global Customer Support
Companie Verificata
Adaugat: 2 săptămâni în urmă
EZUGI
Global Customer Support
Companie Verificata
Adaugat: 2 săptămâni în urmă
EZUGI
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Companie:
EZUGI
Functia Jobului:
Servicii pentru clienti & suport
Industrie:
Divertisment si arta
Locatie & Tipul Jobului:
Bucuresti | Program Full Time
Nivel experienta:
Junior
Vechime:
1 an
Descriere:
- Responsible for technical support and maintenance for all partner studios across the world
- Performing daily routine checks to keep systems up to date
- Identifying and escalating priority issues
- Resolving requests received from clients and end user
- Performing technical investigations (log analysis) for customer and end user submitted tickets
- Coordinating case resolution between internal teams
- Knowledge of streaming (how stream works)
- Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional
- Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency)
- Developed good excel and reporting skills as well as the ability to work under pressure and on shifts
- Working in close relationship with the management team in order to constantly improve our services
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