As a Front Office Agent, you will:

• Process in the computer system all the arrivals of the guests confirming the reservations, allocating rooms, issuing and activating the access card in the room;
• Process all types of payments;
• Process all departures and resolve any disputes related to payment amounts;
• Answer, record, and process all calls, messages, requests, questions or concerns of guests;
• Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation;
• Provide guests with instructions and information about the hotel and local areas of interest.
• Prepare daily reports (number of arrivals, departures) and check their accuracy.
• Respect the fiscal and accounting rules regarding the collection and registration of incomes.
• Be proactive, always offering services beyond expectations;
• Make sure that the guests' requests are solved and that they are satisfied with the services received;
• Respect JW Marriott standards in interacting with guests and maintain the confidentiality of information;
• Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them, actively seek any opportunity to create a memorable experience;
• Always use professional language;
• Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals.