ABOUT THE ROLE

The Senior Manager Workforce Management and Business Intelligence is responsible for leading the Workforce Management and Business Intelligence teams and ensuring the efficient and effective management of the company's workforce. This includes leading and coaching people in the teams, managing company’s employee schedules, monitoring performance, and implementing strategies to improve productivity.

OUR VALUES:
PERSISTENCE
We never give up and are determined to be the best at what we do.

RESPECT
We value and respect our clients, players, and our team members; promoting professionalism, integrity, and fairness without compromise.

OWNERSHIP
We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

Joining our PRO team means working at the forefront of an exciting and ever-growing global industry. Whatever your role or experience level, you’ll play an important part in delivering our success. And you can expect to learn, have fun, and make lifelong connections along the way.

What Will You Be Doing

Develop and implement workforce management strategies and Business Intelligence , department policies, and procedures that support the organization's business objectives;
Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands;
Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently;
Oversee the development and maintenance of workforce management systems and tools, including scheduling software and time and attendance systems;
Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters;
Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies;
Supervises, motivates and coaches the Workforce management and business intelligence teams;
Provides leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively;
Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime and employee satisfaction;
Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently;
Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization;
Develop and implement training programs for the workforce management team;
Ensure all team members understand and adhere to company policies and procedures;
Continuously review and improve workforce management processes to ensure they are efficient and effective;
Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners and various groups across the organization;
Participates to improve the company’s activity;
Compliance with the company’s standards;
Reports to direct Manager any violation of the internal Rules and Regulations and Standard Operating procedures.

What Makes You a Strong Candidate

Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
Proven experience of at least 3 years in similar roles.
Advanced proficiency in English, both written and verbal.
Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
Strong decision-making skills.
Comfortable in a dynamic environment.
Understanding of Romanian labor law.
Strong interpersonal skills and empathy.
Experience in the iGaming industry or Live Casino is advantageous but not mandatory.

What We Give You in Return:

We offer an advantageous start net salary.
A detailed company training on highest standards.
A chance to work in a friendly and supportive culture.
Tremendous growth opportunities in a large, fast-moving international company.

ABOUT US
ARRISE, a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.