Your Role:

You will be accountable for delivering an outstanding employee and manager experience as part of our HR Operations Centre.

Your responsibilities:

Handle service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and/or phone and processing these using the Case Management Tool and/or relevant HR systems;
Create and manage the employee documentation including archiving;
Ensure SAP / HR Connect data entry of organisational management and personal administration;
Be the HR Systems first level support;
Handle payroll and employment related queries;
Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);
Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;
Keep record of all open requests and regular follow-up until their completion;
Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;
Create or request supporting documents required in processing service requests;
Run standard and ad hoc reports on request for customers and other HR Operations stakeholders.


Must-Have Skills:

Microsoft tools: Word, Excel, PowerPoint essential;
Excellent customer and interpersonal skills;
Positive and proactive attitude, with resilience under pressure;
Good customer service or HR knowledge;
Language: English – medium/advanced + (German, Dutch or French)
Education: Degree level qualification.


Nice-to-Have Skills:

SAP HR Connect/BW Reporting;
Experience of SAP HR BW, Payroll related systems desired;
HR qualifications an advantage;
Experience in a relevant position.
Perks you’ll enjoy:

An international team;
Package of Benefits:

25 days of annual Holiday;
Meal Vouchers;
Life insurance;
Flexible Benefits at your choice (extensive medical services, dental medical services, public transportation, fuel reimbursement, private pension, holiday vouchers), a great deal to several Gyms, implemented as per the agreements and policies in place, considering the start date;

Language bonus;
Unlimited access to I-learn platform (Coursera, Tedx, Busuu).


Play your part in bringing together mobility and responsibility by joining our team. Responsibility is at the heart of our culture, and we proudly lead the way to greener and smarter mobility. ?