Why we need this role

As a key member of the Global HR Services team, your role is pivotal in supporting Colt's HR initiative to centralize HR services. Serving as the primary point of contact for all HR-related queries, you will ensure standardized and high-quality service delivery across Colt's global footprint. Your responsibilities include providing operational support, resolving first-line employee and manager queries on HR processes, and collaborating with HR teams to enhance overall service efficiency. By doing so, you contribute significantly to maintaining a positive and consistent employee experience throughout Colt.

A Global Services Administrator provides first point of contact support to colleagues and customers. They deal with incoming tickets, provide administrative or technical support, or triage the ticket to the appropriate team. As the first point of contact, Global Services Administrators are expected to have strong written and spoken communication skills, the ability to capture and clarify queries, and good organisational skills to manage tickets in line with SLAs and operating procedures.

What Will You Do:

• As part of Global HR Services, own various Colt’s HR processes and answer queries (received on email, via phone and online) and provide solutions until resolution across employee life cycle.
• Handle on-boarding procedures & employment changes
• Resolve various HR system queries/requests and track them until resolution..
• Maintain quality standards for all the relevant work and meets process / service SLA’s.
• Draft, publish, and communicate adequate documentation on policies and process definition.
• Interacts closely with the HR community to tailor solutions and tools, advising and supporting
• Act as systems functional maintenance reference: understand system capabilities and dependencies, follow-up and support the regular releases/updates/testing, offers HR users support and training.
• Act as Subject Matter Expertise & Advisory on HR processes, HR systems & HR policies, offer support and advice to the HR community members as well as the wider business;
• Offer support on payroll, background verification and other audit actions with required data and explanations.
• Manage background screening process end to end and monitor adherence to the process
• Focus on continuous improvement, standardization and automation of processes) and collaborates with various Teams across HR (especially HRIS) in order to improve HR processes for a better user experience.
• Offer support to the entire HR community on the most important recurring and non-recurring projects within HR : Pay review, Performance Review, every system changes and updates, reorganization activities.

Key performance indicators (financial and non-financial)
•Time taken to resolve queries and requests according to agreed SLAs
•Maintain a good relationship with all stakeholders
•Identify improvements and work on their implementation
•Exposure and involvement in various projects

Relationships and key contacts
•All Colt employees
•Colt HR teams and Managers
•Centers of Excellence
•Vendors

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

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