Main responsibilities:
Activities related to Onboarding: medical scheduling, contract with annexures, document collection, induction scheduling, welcome kit;
Management of employee records (establishing various types of certificates for the employee, follow-up of long illness), replying to various questions from the employee, ensuring delivery on time inputs
Ensures the fulfilment of all activities and requests coming from respective country in connection with Social Security and Administration;
Introduces/ updates the information related to payroll and social security contributions and/or personnel administration in the specific application of respective country
Ensure collation and reporting of Payroll inputs related activities according to the agreed calendar
Ensures the fulfilment of all activities and requests coming from respective country in connection with statutory and private benefits
Ensures the fulfillment of all activities and requests coming from respective country in connection with travel advances, reimbursements, claims and elements of payroll (debit notes, salary advance, etc.), in accordance with the policies and the legislation in force, as per the Standard Operating Procedures which have been validated;
Process the information according to standard operating procedure and GDPR regulation as agreed in the company policies
Prepares reports related to the work volumes required by the customer;
Update the standard operating procedures and the process map in accordance with the changes requested by the client and according to the changes which occur from a legislative point of view;
Prioritizes accordingly the requests he/she receives from team leader in order to meet the accuracy criteria as per the SLAs made known at the department level;
Manages transaction activities to ensure that all requests from the client are processed;
Contributes proactively to the constant improvement and standardization of existing processes;
Offers other team members support for continuous improvement of the processes and the implementation of the proposed solutions;
At the request of the supervisor (Team Leader), performs or reports on the progress achieved by himself/ herself of any related to the country/ countries for which its offered support;
He/ she is able to provide back-up support to other team members in the absence of some of them;
Offers support or suitable training to the new team members